Refund policy

Return & Refund Policy

We want you to feel confident shopping with SOLAMIRAE. If something isn’t quite right, we’re here to help.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, items must be unused, unworn, and in their original condition and packaging. Please contact us through our Contact Us page before sending any item back. Returns sent without prior approval may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

Once the issue has been verified, we will offer an appropriate solution, which may include a replacement or refund. In some cases, you may not be required to return the damaged or incorrect item.

Natural materials

Some SOLAMIRAE pieces may feature natural or semi-natural stones and materials. Variations in color, pattern, texture, shape, and size are part of their natural character and make each piece unique. These natural variations are not considered defects.

Non-returnable items

We do not accept returns on:

  • Personalized or customized products
  • Made-to-order items
  • Items marked as Final Sale
  • Items that have been worn, used, altered, or damaged after delivery
  • Gift cards, if offered

Return shipping

For returns due to a change of mind, personal preference, or sizing choice, customers are responsible for return shipping costs.

If an item is confirmed to be damaged, defective, or incorrect due to our error, we will provide an appropriate solution at no additional cost to you.

Original shipping charges are non-refundable unless the order was incorrect or defective due to our error.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Contact us

If you have any questions about a return, refund, or your order, please contact us through our Contact Us page.