Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, and product care. If you need any additional help, please contact us through our Contact Us page.
1. Where do you ship?
We currently primarily ship to customers in the United States. Available shipping destinations may be updated as SOLAMIRAE grows.
2. How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery is generally 7–15 business days after shipment. Delivery times are estimates and may occasionally be affected by carrier delays, customs procedures, holidays, weather, or other circumstances outside our control.
For more information, please see our Shipping Policy.
3. Will I receive tracking information?
Yes. When tracking is available, tracking information will be provided after your order has been shipped.
Please allow some time for tracking updates to appear after the shipment has been processed.
4. Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has entered processing or has been shipped, we may not be able to make changes or cancel it.
5. What if my order arrives damaged, defective, or incorrect?
Please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Once the issue has been reviewed, we will provide an appropriate solution, which may include a replacement or refund.
Rifle Paper Co.
6. What is your return policy?
We accept eligible return requests within 14 days of delivery.
Items must be unused, unworn, and in their original condition. Personalized, customized, made-to-order, Final Sale, or used items may not be eligible for return.
For full details, please see our Return & Refund Policy.
7. Will my gemstone or beaded jewelry look exactly like the photos?
Products that feature natural or semi-natural materials may have slight variations in color, texture, pattern, shape, or size.
These variations are part of the individual character of the material and are not considered defects.
Colors may also appear slightly different depending on lighting and screen settings.
8. How should I care for my jewelry?
To help keep your jewelry looking its best:
- Avoid prolonged contact with water
- Keep away from perfumes, lotions, cleaning products, and harsh chemicals
- Store jewelry in a clean, dry place when not in use
- Gently wipe with a soft, dry cloth when needed
Specific care may vary depending on the materials used in each piece.
9. How can I contact SOLAMIRAE?
If you have questions about an order, product, shipping, return, or anything else, please visit our Contact Us page.
We aim to respond to customer inquiries within 1–2 business days.